Refund policy
At MonoQuote, every print is produced with care using high-quality materials and professional fine art printing standards. We want your order to arrive in excellent condition and for you to feel confident when buying from us.
This policy explains how returns, refunds, replacements and damaged items are handled.
Returns for standard prints
For standard, non-personalised prints purchased from MonoQuote, you may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be:
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unused;
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undamaged;
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in its original protective packaging where possible;
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returned in a condition suitable for resale.
To request a return, please contact us with your order number and the reason for the return.
Once your return request has been approved, we will provide return instructions. Please do not send items back before contacting us.
Return shipping costs
For returns due to change of mind, the customer is responsible for the cost of return shipping, unless otherwise required by applicable consumer law.
We strongly recommend using a tracked postal service, as we cannot refund items that are lost or damaged during the return journey.
Refunds
Once we receive and inspect the returned item, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow a few working days for your bank or payment provider to process the refund.
Where required by applicable consumer law, we will refund the product price and the standard delivery charge originally paid at checkout. Additional delivery upgrades, express shipping or special services may not be refundable unless required by law.
Damaged, defective or incorrect items
Please inspect your order as soon as it arrives.
If your print arrives damaged, defective or incorrect, contact us within 14 days of delivery
Please include:
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your order number;
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a clear photo of the damaged or incorrect item;
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a photo of the packaging, including any visible damage;
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a short explanation of the issue.
If the item is confirmed to be damaged, defective or incorrect, we will offer a suitable solution, such as a replacement, refund or store credit, depending on the situation and your legal rights.
You will not be responsible for return shipping costs when the item is damaged, defective or incorrect.
Personalised or custom-made items
Personalised or custom-made items cannot be returned for change of mind, unless they arrive damaged, defective or incorrect.
This includes any product made with custom text, custom colours, custom sizing, personalised design changes or any other modification requested by the customer.
Your statutory rights are not affected.
Exchanges
We do not currently offer direct exchanges.
If you would like a different size, design or product, please return the original item according to this policy and place a new order.
Orders returned to sender
If an order is returned to us because the delivery address was incorrect, incomplete, refused or not collected, we will contact you to arrange a new shipment.
Additional shipping charges may apply.
Late or missing refunds
If your refund has been approved but you have not received it yet, please first check your bank account or payment provider.
Then contact your card provider or bank, as processing times can vary.
If you have completed these steps and still have not received your refund, contact us
Return address
Returns must be sent only after your return request has been approved at the address you will find in the delivery box.
Contact us
For any return, refund or order issue, contact us at:
We aim to respond as quickly as possible during normal business days.